One team.
One amazing experience.
Every interaction shapes how a guest feels about their stay. This training gives you practical tools to make each one count.
Start the trainingAllow time to watch the video, review the key points and complete the short assessment.
First
Watch the training
Use headphones if you are completing the training in a shared area.
Then
Remember the essentials
The standard
Guests don’t see departments. They see one team, one stay and one experience.
Finally
Complete the assessment
When you have watched the full video and reviewed the key points, complete the short assessment. Your response will be submitted directly to the training coordinator.
Open the assessmentThe assessment opens in a new window.
Your presenter
Tolita Dukes
Tolita is the Director of Whitsunday-based marketing agency 8 Seconds and creator of the Customer Service Hero program. She believes excellent customer service is one of the simplest and most powerful marketing tools available to any business.
Questions about the training?
Contact Tolita
If you need help accessing the video or completing the assessment, get in touch.